• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: failure notice

failure notice 11 years 6 months ago #20054

Hi,
for unknown reasons something or somebody is creating tickets with the user name This e-mail address is being protected from spambots. You need JavaScript enabled to view it
I don't know what this is. Because this user does not have a valid email adress a neverending loop with failure notices starts. E. g. login data cannot be submitted to the sender - therefore the email ends in a failure notice loop. And so on.
Do you have any idea what this is and how I can stop it? It happens once a day. So even deleting this automatically generated user does not help.
Thanks,
Uwe
The administrator has disabled public write access.

failure notice 11 years 6 months ago #20077

  • octavian
  • octavian's Avatar
  • NOW ONLINE
  • RSJoomla! Official Staff
  • Posts: 783
  • Thank you received: 110
Hello,

That's actually a bounce email from either the recipient's server or your own server. If you don't have access to modify this behavior (it's done at server level), just open /plugins/system/rsticketsprocron/rsticketsprocron.php and after the following:
$data['email'] = $headers->from[0]->mailbox . '@' . $headers->from[0]->host;

add the following lines:
if (strpos(strtolower($data['email']), 'mailer-daemon@') !== false) {
	imap_delete($mbox, $mid);
	continue;
}
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!