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TOPIC: Pro Staff Plugin Access Level Problem

Pro Staff Plugin Access Level Problem 13 years 5 months ago #15951

  • dante0
  • dante0's Avatar
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Clean install of RS Tickets! Pro

Joomla 1.7.3
All minimum requirements met.

However, as soon as I set a single staff member, then all of the customers have staff member access, even though they are not listed within the department. I checked the DB table, the default Joomla settings and I just can;t figure it out.

WHen I disable the Pro staff plugin, the default permissions return to normal, but I cannot access the tickets from the backend because the permissions are not stored in the session.

Here is what I think the problems could be:

FTP file permission settings (currently 744 for everything)
COnflict with another component/plugin/extension

I am ready to give up, someone please help. I have submitted a support ticket but have been waiting for a while.

Community, please advise.
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Re: Pro Staff Plugin Access Level Problem 13 years 5 months ago #15967

You are not the only one with this problem.
I saw this effect last week on one of my websites.
Luckily all the members needs access.
Regards
Wilco Alsemgeest

Please note: my help is not official customer support. To receive your support, submit a ticket by clicking www.rsjoomla.com/my-support-tickets.html
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!