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TOPIC: Way to import ticket history from another ext?

Way to import ticket history from another ext? 13 years 6 months ago #15250

We've been using Billets but want to switch over to RS Tickets PRO. Billets isn't compatible with Joomla 1.7 (and no promises of when it will be), plus we want the ability to assign tickets to specific support staff users, something Billets can't do.

But we have almost 2 years of customer ticket history in Billets. Is there any way to easily import this into RS Tickets PRO? We'd hate for our customers to lose all the records of their previous tickets, attachments, etc.
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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!