Easter Sale 2024

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TOPIC: Requests: user filtering and support time tracking

Requests: user filtering and support time tracking 12 years 8 months ago #14416

  • info6405
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Any chance tracking support time and ticket filtering are being implemented soon?
I would really appreciate the functions.

I now only see sorting and search and no ticket filtering in the back-end.
Maybe also a good idea to implement it with RSForms Pro?

Regards and keep up the good work!
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Re:Requests: user filtering and support time tracking 12 years 8 months ago #14450

  • bogdanc
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Hello,

We have a tracking support time feature on the to do list for RSTickets! Pro and it will be added to the component in it's future updates.

The Manage Tickets area in backend has a Search box which permits users to search for tickets that share a certain keyword as well as the user specific searches being displayed in the given section. We also have improvements for this search functionality in the to do list for RSTickets! Pro.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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Thank you!