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TOPIC: TWO SUGGESTIONS FOR RSTICKETPRO

TWO SUGGESTIONS FOR RSTICKETPRO 14 years 2 months ago #13518

Hello. I with i know if you are thinking to add the following features:
1) show/hide department for every, all or group customer. In this way admin can allow some customers to post ticket only into authorized department;
2) set max number of new ticket that user can post for a predefinied period (daily, monthly...). Once user reach the max number, he couldn't post any other ticket and a message will remember it to him.
Please let me know.
Thanks.
Best regards
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Re:TWO SUGGESTIONS FOR RSTICKETPRO 14 years 1 month ago #13521

Hello. I would clarify about point n. 2 that this feature have to be managed obviously on general settings, about single department and (it would be perfect) about single customers. In this way admin can set one general parameter or create single options....
Thanks
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Re:TWO SUGGESTIONS FOR RSTICKETPRO 14 years 1 month ago #13607

  • bogdanc
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Hello,

Thank you for your suggestions. We will take this features into consideration for the future updates of RSTickets! Pro.
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Re:TWO SUGGESTIONS FOR RSTICKETPRO 14 years 4 weeks ago #13817

Yes I like these suggestions. I am getting multiple tickets that relate to the same issue from the same customer. Before implementing RSTickets!Pro we used e-mail which was simple but effective to keeping communications together.
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Re:TWO SUGGESTIONS FOR RSTICKETPRO 13 years 11 months ago #14287

  • g5
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I agree with these suggestions. Especially suggestion 1).
We have two departments: first line support and second line support.
We want customers to post tickets for the first line support department and want ONLY certain staf members to assign tickets to the second line support department.
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Re: TWO SUGGESTIONS FOR RSTICKETPRO 13 years 9 months ago #14932

  • ksteve
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re #1, restricting departments...
this is a workaround which checks the itemid and displays departments accordingly...
you can add departments available to frontend users if you want...
itemid 295 is public, our other frontend itemid is for a Joomla Staff group only which can see all departments.

components/com_rsticketspro/views/submit/tmpl/default.php
line 64 - change the <tr>....</tr>
<?php
$itemid=JRequest::getVar('Itemid') ;
if ($itemid==295)
{
?>
<tr>
<td><label for="submit_department"><span class="hasTip" title="Please select the department where you would like the submit your ticket to.">Department</span></label></td>
<td><select id="department_id" name="department_id" onchange="rst_show_custom_fields(this.value); rst_show_priority(this.value); rst_show_upload(this.value);">
<option value="8" selected="selected">General</option>
</select>
</td>
</tr>

<?php }
else
{ ?>


<tr>
<td><label for="submit_department"><span class="hasTip" title="<?php echo JText::_('RST_TICKET_DEPARTMENT_DESC'); ?>"><?php echo JText::_('RST_TICKET_DEPARTMENT'); ?></span></label></td>
<td><?php echo $this->lists; ?></td>
</tr>
<?php } ?>
Last Edit: 13 years 9 months ago by ksteve.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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