Easter Sale 2024

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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

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TOPIC: Open a ticket to a client

Open a ticket to a client 13 years 3 weeks ago #13323

Hello. I would love it if staff members could open a ticket to a client. This makes the component more flexible.
Thanks.
Best regards.
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Re:Open a ticket to a client 13 years 3 weeks ago #13365

  • andreic
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  • RSJoomla! Official Staff
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Hello,

Your staff members can add tickets on behalf of other users if they have enough permissions set for the user group they belong to. You can read more about staff groups in the following article:

www.rsjoomla.com/customer-support/docume...32-staff-groups.html

I recommend reading the RSTickets!Pro step by step guide for a better understanding of the component's features and functionality, a PDF version of this guide can be downloaded from the product's documentation page:

www.rsjoomla.com/customer-support/docume...87-rsticketspro.html
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!