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TOPIC: Tickets only going to one member of staff

Tickets only going to one member of staff 13 years 1 month ago #13028

Hello,

All tickets only appear to be going to one member of staff. Tickets are set to auto assign which is how i want it but they are not being assigned in a fair manner.

Thanks in advance...
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Re:Tickets only going to one member of staff 13 years 1 month ago #13063

  • alexp
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Hello,

Please make sure that you have assigned other staff members to the department in question.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:Tickets only going to one member of staff 13 years 1 month ago #13122

There are three members of staff assigned to deal with tickets. The tickets are assigned automatically, and I think I read somewhere that the system will check who has the least workload (jobs) and assign it to them. One of the users was added a while after the others and my fear is that he will be assigned tickets until he is brought to par with the others. Is this how the system works?
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

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