Easter Sale 2024

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TOPIC: Assign a ticket to more than one staff member

Assign a ticket to more than one staff member 13 years 2 months ago #12631

Hi
For the situation in which I am using RS Tickets!Pro, I may need to assign a (complex)task to more than one member of staff or department. Is this possible?
Thanks
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Re:Assign a ticket to more than one staff member 13 years 2 months ago #12748

  • alexp
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Hello,

You can assign a single staff member to a ticket, but you can allow others to reply to that ticket. This can be configured from the Staff member groups area.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!