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TOPIC: Accessing the raw data stored in RSTickets Pro

Accessing the raw data stored in RSTickets Pro 14 years 3 months ago #12544

  • BerniS
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I am planning on implementing RSTickets pro for my business. I have one question. Is it possible to access the raw data (other than through the reporting function). In order that we could conduct our own offline analysis of support ticket activity? Thanks.
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Re:Accessing the raw data stored in RSTickets Pro 14 years 3 months ago #12573

  • alexp
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Hello,

All tickets are saved within the RSTickets!Pro tables. Though RSTickets!Pro does not incorporate any tools to export the data... you can perform this action directly from the DB or you using a third party tool.
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RSJoomla! Development Team
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Re:Accessing the raw data stored in RSTickets Pro 13 years 2 months ago #16324

Do you have plans to eventually add an export function, or do you have recommendations for third party tools?

Thanks!
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Re:Accessing the raw data stored in RSTickets Pro 13 years 1 week ago #17163

alexp wrote:
Hello,

All tickets are saved within the RSTickets!Pro tables. Though RSTickets!Pro does not incorporate any tools to export the data... you can perform this action directly from the DB or you using a third party tool.

What type of 3rd party tool would someone search that can do this?
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Accessing the raw data stored in RSTickets Pro 12 years 4 months ago #20432

  • info2737
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I am also eagerly waiting for that export possibility. Is it on the roadmap?
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