Easter Sale 2024

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Read this first!

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TOPIC: Replying a ticket using the knowledgebase search

Replying a ticket using the knowledgebase search 13 years 5 months ago #12092

  • denyse
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If you search the knowledge base while replying, add a topic then realise you selected the wrong info, if you try to enter a new hint word to search another topic the system locks up. You must click UPDATE and start again. IS there a way to resolve that?:blink:
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Re:Replying a ticket using the knowledgebase search 13 years 4 months ago #12119

  • alexp
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Hello,

I have just tested this and it seems to be working out fine. Please make sure that you are using the latest version of RSTickets!Pro (revision 5).
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!