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However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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TOPIC: Problem-Backend Ticket Submission with Re-Captcha

Problem-Backend Ticket Submission with Re-Captcha 13 years 6 months ago #11724

  • swinnie
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I get the following error when Re-Captcha is configured and I try to submit a ticket from the back end...

fatal error: Class 'JReCAPTCHA' not found in /public_html/components/com_rsticketspro/views/submit/view.html.php on line 50
Last Edit: 13 years 6 months ago by swinnie.
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Re:Problem-Backend Ticket Submission with Re-Captcha 13 years 6 months ago #11743

  • swinnie
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Anyone?

Just so I can something worthwhile to this comment, the external ReCaptcha on the front end works like a charm!

EDIT:

I actually read the responding post below this message and submitted a ticket.
Last Edit: 13 years 6 months ago by swinnie.
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Re:Problem-Backend Ticket Submission with Re-Captcha 13 years 6 months ago #11788

  • alexp
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Hello,

Please make sure that you are using the latest version of RSTickets!Pro (revision 5). Prior to making any changes, make sure that you have writable permissions set on the following folders:

- administrator/components
- /components
- plugins
- /media
- your Joomla tmp folder.

After permissions have been adjusted (if required) run the installation file again, over your current one. This will act as an update.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!