First off, I've tried many other customer service/helpdesk solution and I have used RSTickets Pro the longest. I think it's a good application and a good start. For future editions however, there are a few things I'd love see incorporated/fixed.

- Some sort of fix for this Chrome/JCE issue

- I would really like to have some sort of filter for tickets in the admin section. I know you can log into the front end and configure searches which are like a filter but that's a pain.. plus if you are in the admin section already i think it would be cool to have an easy filtering system. The current system for changing the properties of a ticket is cool and maybe something similar could be implemented for filter.

- The reply via email is a really cool feature. There is an issue though because all of the previous email correspondence is sent with the email and ends up in the system. I think if previous email stripped that would also be great.

Hello,

- it is actually a Chrome/JCE issue, from a RSTickets!Pro point of view there isn't something wrong. Have you tried testing with the latest JCE version ? or contacted their support ?

- filters or custom searches are already available in backend area (Manage Tickets). After perming a search, you can even save it for a later use in a easy manageable interface.

- this can be easily overcomed by not including the previous conversation when replying (actually an email client configuration). It can be rather tricky to detect if a previous conversation exists, as different email clients have different ways of separating this.

Thank you for your feedback and willingness to improve this. If you have future suggestions, please add them on our feedback section:

http://www.rsjoomla.com/suggest-extensions/single-category/6-rsticketspro.html