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TOPIC: HTMl Email submissions

HTMl Email submissions 13 years 8 months ago #11231

  • dmoxley
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When a HTML email is submitted to the the designated address used byt he cron email parser, the resulting ticket strips the HTML and it looks like this:
Hello,
A new ticket requires your attention:
TECH-0000000055
Support@mminnovations.net wrote:
<html><body><p><strong>Resolved alarms:</strong></p><p><pre>Alarm #: 3818338 Computer: ECI - ECISV103 Created: 8/25/2010 2:08:46 AM Excessive % Disk Time (99.20%, Thresh: 50.00%). RESOLVED at 8/25/2010 3:38:02 AM (1h 29m 16s) </pre></p><p><pre>Alarm #: 3817913 Computer: NFR - MMIDC01 Created: 8/24/2010 11:26:32 PM Application List Changed: Microsoft Exchange 2007 Enterprise Block List Updates v.3.3.9224.038 INSTALLED. Microsoft Exchange 2007 Enterprise Anti-spam Filter Updates v.3.3.9224.516 INSTALLED. Microsoft Exchange 2007 Enterprise Block List Updates v.3.3.9223.038 UNINSTALLED. Microsoft Exchange 2007 Enterprise Anti-spam Filter Updates v.3.3.9223.513 UNINSTALLED. </pre></p><p><pre>Alarm #: 3815698 Computer: NFR - MMIDC01 Created: 8/24/2010 10:53:56 AM Service is DOWN: SAS Core Service. RESOLVED at 8/24/2010 10:54:05 AM (9s) </pre></p><p><pre>Alarm #: 3815699 Computer: NFR - MMIDC01 Created: 8/24/2010 10:53:55 AM Application List Changed: SUPERAntiSpyware v.4.41.1000 INSTALLED. </pre></p> <p>Mail created on <strong>8/25/2010 6:01:39 AM</strong></p><p>Alarms for VAR <strong>m&m Innovations</strong></p> m&mInnovations www.mmInnovations.net W: 360.600.7792 Support@mmInnovations.net </body></html> <br /><br />

Any way to have it render in HTML vs. Text?
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Re:HTMl Email submissions 13 years 8 months ago #11262

  • alexp
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Hello,

These messages will be interpreted automatically if the editor option is enabled on the RSTickets!Pro message submission form: Components > RSTickets!Pro > Configuration > General: Use the Joomla! editor for writing messages

If you set it to yes then, then the cron messages will be interpreted (HTML).
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!