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TOPIC: Moving site to other server, downloadpath problem

Moving site to other server, downloadpath problem 2 years 7 months ago #37649

  • jheroen
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Hi all,

when moving site to other server i can't set the downloadpath anymore but the folder exists in the new server and also all documents how can i solve this?
Last Edit: 2 years 7 months ago by jheroen.
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Moving site to other server, downloadpath problem 4 weeks 1 day ago #40350

did you figure this out, I have exactly the same issue, and seems they ignore anyone using their forum, begs the question whats the point of having a forum in the first place.
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Moving site to other server, downloadpath problem 4 weeks 17 hours ago #40351

  • adrianp
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Hello,

There's a message on every forum page stating the following:
We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed. [...]

Onto your issue. You'll need to ensure that you select the radio input before saving so that RSFiles! knows which actual folder to set. If you navigate to backend > Components > RSFiles! > Settings > Files > click the "Set download folder" button > select your desired main download folder by clicking the radio group next to it (and not by clicking the folder name; this will only open the folder). Afterwards click the top Save button and check this once more.

If this wasn't the case, submit a customer support ticket so we can investigate this for you.
This is not official customer support. To receive your support, submit a support ticket here.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!