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TOPIC: How to check that user downloaded

How to check that user downloaded 7 years 3 weeks ago #36688

  • reddeer
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Hi,

We are using RSMembership to provide file download access to RSFiles files via K2 web pages containing links. The access is provided for free entirely from the back end of Joomla (3.6.5) by website administrators. We use a ticketing system outside of Joomla to send email to the user.

Is there a way that we check that a user has downloaded a file? I was thinking that we would see the membership access activity in RSMembership Transactions or System Logs. However, my guess is that because the membership is instantly activated for free, there is no transaction from RSMembership's point of view, so we are not seeing that on a particular date from a specific IP a user has accessed a path to the file to be downloaded.

Thanks.

Kind regards,
Red Deer
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!