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TOPIC: User Groups Issue - New Subscribers

User Groups Issue - New Subscribers 7 years 3 months ago #36230

  • kevinmac
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I am using RSMEMBERSHIP Pro which I purchased some time ago and I am running into an issue that I cannot understand. Either there is something wrong with my component or this is the way it is. I have created a new usergroup/access level dedicated for my subscribers via Joomla backend. I have set my current membership in RSMEMBERSHIP to assign new subscribers to my newly created usergroup but the problem is when someone subscribes, they get assigned to Joomla's default usergroup and not the one I assigned. Why?? How do I solve this?
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However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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