Easter Sale 2024

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TOPIC: I cant access to my backend

I cant access to my backend 14 years 9 months ago #8206

Hi,

Im the webmaster of www.surfgz.com (galician surf magazine)

I need help as I have to update my website in a daily basis. I was so worried about the security of my website so I got your component RS Firewall this evening.

I read the whole user guide.

I installed the component fine. I set a master password to get RSFirewall access. I enable backend access control to myself.

After that I set an additional password so I got a pop-up window asking to myself about this additional password. I wrote my username and the password but it didnt work.

Now I cant access to my backend website. I may wrote the password wrong??? How can I fix it??
The administrator has disabled public write access.

Re:I cant access to my backend 14 years 9 months ago #8213

  • nahrafqifahs
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Go to database and delete the hash password... My suggestion? Can RSFirewall protect the database?
The administrator has disabled public write access.

Re:I cant access to my backend 14 years 9 months ago #8214

Please, I really need help as I heve been waiting since FRIDAY!!

Any idea how to fix my issue???
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Re:I cant access to my backend 14 years 9 months ago #8215

SOLVED :) :) :)

Thanks so MUCH!!
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Re:I cant access to my backend 14 years 2 months ago #9696

  • ArtOne
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I am having the same issue? how did you fix it? please help
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Re:I cant access to my backend 14 years 2 months ago #9731

  • bogdanc
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Hello,

You can refer to this article from the product's documentation where it is explained how you can delete the additional backend password if you have lost it:

www.rsjoomla.com/customer-support/docume...ackend-password.html
Last Edit: 14 years 2 months ago by bogdanc.
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!