• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: A hacker managed to install viral files

A hacker managed to install viral files 6 days 20 hours ago #43956

Hi,
A hacker managed to install malware on my website despite the presence of the component RSFirewall, resulting in a malfunction of our site...
I cannot delete these infected files because they are write-protected (access rights: 500 and 555)...
What do you think about this problem and could you please help me to solve it ?
Best regards,
Pat
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!