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TOPIC: Contact Form Not Working with RSFirewall

Contact Form Not Working with RSFirewall 8 years 2 months ago #34474

  • tony36
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Hello,

We installed RS Firewall and noticed our contact form is no longer working. We can complete the form, send the form and receive confirmation that the message has been sent. However, the administrator never receives a copy of the message. What would cause this and how can it be fixed?

Thanks
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Contact Form Not Working with RSFirewall 8 years 2 months ago #34495

  • alexp
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I doubt that this is actually generated by RSFirewall! - most likely by your email related configuration. Luckily there is one small test that you can make to test if this indeed generated by our extension - head over to Extensions > Plugin manager and disable the RSFirewall! System plugin. This will disable RSFirewall!. Once you've done this, test the form again.

Let me know how this goes!
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!