It seems like Joomla is adding <br/> to each of your new line feeds, changing the default HTML code. A quick workaround to this would be to delete all line feeds. Your code should look like this:
Module layout:
Row layout:
<table width=\"100%\" style=\"border:1px solid black;\"><tr><td width=\"280\"><strong style=\"font-family: verdana\">Account Manager ID: </strong></td><td width=\"280\" style=\"font-family: verdana; font-size: 11px\">{AccountManagerID} </td></tr><tr><td height=\"20\"> </td></tr><tr><td width=\"280\"><strong style=\"font-family: verdana\">account manager email: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\">{accountmanageremail}</td></tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Sales Rep Manager: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\">{SalesRepManager}</td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Customer Company Name: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\"> {CustomerCompanyName} </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">What is the customer's budget: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\"> <p> {Whatisthecustomersbudget} </p> </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Web site type Description: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\"> <p> {WebsitetypeDescription} </p> </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">How will the customer get revenue from the site: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\"> {Howwillthecustomergetrevenuefromthesite}</td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Design Plan: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\">{DesignPlan} </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">How many products is he/she going to sell online: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\"> {Howmanyproductsisheshegoingtosellonline} </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Who is going to input the data?: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\"> {Whoisgoingtoinputthedata} </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Will the customer add more categories or products: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\"> {Willthecustomeraddmorecategoriesproducts} </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Similar web sites: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\"> <p> {Similarwebsites} </p> </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Which features does he or she like or dislike: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\">{Whichfeaturesdoesheshelikedislike} </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Number of Static HTML Pages: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\">{NumberofStaticHTMLPages} </td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Flash Template: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\">{FlashTemplate}</td> </tr> <tr> <td height=\"20\"> </td> </tr> <tr> <td width=\"280\"><strong style=\"font-family: verdana\">Selected add-ons: </strong></td> <td width=\"280\" style=\"font-family: verdana; font-size: 11px\">{addons}</td> </tr> <tr> <td height=\"20\"> </td> </tr></table>
I will fix it as quick as possible, and let you know.
Also, some suggestions regarding this module:
* Search/sort feature
* link from ticket number in reply email to front end module
* row data can be clicked to show entire ticket
* Date created and IP fields should be added
Search - i added this to my todo list.
Link + row link - this would be great. i added it to the list
Date created and Ip: This is already presend(unfortunately i haven't documented it yet). Just add columns as:
{jos_sitename} - site name
{jos_siteurl} - site url
{jos_userip} - user ip
{jos_user_id} - user id (only if user is registered)
{jos_username} - username (only if user is registered)
{jos_email} - user email (only if user is registered)
{jos_counter} - row number