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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Wake up !!!!!!

Wake up !!!!!! 16 years 9 months ago #4000

  • eparijs
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I would just like to know if the 46 customers who asked a question on this forum since July 1st, and didn't receive any reply in any shape or form, are qetting as frustrated as I am getting ?

What's the use of having a forum, if you don't value your paying customers ?

Very poor service, to say the least.
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Re:Wake up !!!!!! 16 years 9 months ago #4014

  • richiep
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Actually if you write to tech support they are very responsive. In fact it's some of the best tech support I've experienced in the Joomla world.

Submit a ticket, you won't be disappointed.

Good Luck
Richiep
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Re:Wake up !!!!!! 16 years 9 months ago #4027

  • alexp
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Hello,

Actually it states clearly that we do not offer tech support on the forum. All tech support issues are managed through our ticketing system.

This forum was created so you all can share opinions and solutions.

Sorry for the inconvenience created.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!