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TOPIC: Cannot Uninstall entire site down after upgrading

Cannot Uninstall entire site down after upgrading 16 years 10 months ago #3391

  • quinnrp
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I see (now) that I'm supposed to uninstall trial version and reinstall pro version fo RSformPro. (I'd remove any text fields in trial version that suggest this is how you upgrade) Well, I put in my upgrade code and walla! Entire site down with following error:

Parse error: syntax error, unexpected T_STRING in /mnt/local/home/mlm08admin/mydomain.com/components/com_rsform/languages/default.php on line 192

I see other folks are having a go with this as well. So what's the easiest way to get the trial version off my site? I can access admin area and my database, but until this is resolved, visitors only see the above error.

I also wouldn't bury the RSform! User's Manual so the only access is through the Forum. Would have been nice to find this BEFORE I screwed things up!

Thanks for any help anyone can give.

PS. tried to submit a ticket but I never got any message saying it was successful (I'm thinking not) Don't want to duplicate efforts, since I'm sure Tech Support is busy enough, but perhaps there can be a way for the programmers to address that so we know if ticket was submitted?
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Re:Cannot Uninstall entire site down after upgradi 16 years 10 months ago #3397

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Okay, I think I fixed it. I just manually zapped all the files from the Joomla site and database that the original install did. Then I installed the correct pro version, and put in the code. At least my site is up and running now. I'm going to test the forms to see if it actually works. I'll let myself know here shortly. :S
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Re:Cannot Uninstall entire site down after upgradi 16 years 10 months ago #3398

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Okay, I think I fixed it. I just manually zapped all the files from the Joomla site and database that the original install did. Then I installed the correct pro version, and put in the code. At least my site is up and running now. I'm going to test the forms to see if it actually works. I'll let myself know here shortly. :S
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Re:Cannot Uninstall entire site down after upgradi 16 years 10 months ago #3462

Yeah me to, hole site is now down
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

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