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TOPIC: How to have sender's email appear in reply to

How to have sender's email appear in reply to 17 years 2 months ago #2583

  • Dylan
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Hello, I would like the email that the sender of the form
enters in as their email address to automatically
appear in the \"reply to\" box when I open their
submitted form in my own email account when
replying to them.

In other words, every time I respond to an email
sent through the form, I do not want to cut and
paste the email from the body of the message
into the \"TO\" area just so I can respond to
the sender.

In the sample \"my first form\" I tried just
putting

{email}

in the \"Email Form data FROM:\"
field, but when I do that no submissions
are sent at all to my \"Email Form data to:\" email
for some reason.

The only way I can get the form to submit anything
to my \"Email Form data to: \" email address is to have
one of my own email addresses typed
into the backend in the \"Email Form data FROM:\"
field. That way it sends the form through to my
\"Email Form data to: \" email, but when
I click \"reply\" in my email program
my \"Email Form data FROM\" email appears
instead of the email the person entered
in the form itself.

Now it makes no sense why anyone would
want to have their own email address
appear in the FROM when opening and
responding to submitted forms.

I hope someone can advise me on a simple
way to make the form do this task.
I am using joomla 1.5 and the registered
newest version.

Thank you
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Re:How to have sender's email appear in reply to 17 years 2 months ago #2616

  • Dylan
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So from no response I take it that this is not possible with this component correct?
Does support staff directly respond to questions here or do they only answer
questions sent through email?

Thanks.
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Re:How to have sender's email appear in reply to 17 years 2 months ago #2633

The 'from' email should be your own - that is the way most POST/GET forms work. The script is probably looking for the @yourdomain.com.

As for not including the visitor's email address in their response, there is a good reason to include it. A perfect example happened to us several weeks after implementing our first contact form; we thought the same as you - why bother they should know their email address - and a potential customer sent a request but the 'courtesy' email did not include the email address they posted for us to contact him. Turns out when we used that email address to respond it came back as undeliverable. Fortunately the customer called and asked why we never responded and we told him his email address was bad - well he happened to misspell his email address. If our form had included the customer's email address, that person might have noticed the mistake and thought, \"Oops!\" and at least sent us a corrected contact form.
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Re:How to have sender's email appear in reply to 17 years 2 months ago #2781

  • Dylan
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\"The 'from' email should be your own - that is the way most POST/GET forms work. \"

No form I have ever used including philAform or the contact forms that
come standard in Joomla itself does the backward type of thing you are saying most
forms do, and no one I know would want such a backwards feature unless they
are only getting one form submission every
few days or something, or wanted it as a spam feature
and don't care about manually cutting and pasting
an email address from the body into the \"to\" field **every single time***
they ever want to reply to any submission.

Both philaForm and joomla's own contact forms put
the sender's email **automatically** into the \"to\" field when you hit reply
exactly as I would expect them to, I just want to know how this
is done with rsform, period.
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Re:How to have sender's email appear in reply to 17 years 3 weeks ago #3147

  • dax702
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Is there solution here for this? I just created a contact form and sure enough, when I hit reply, it puts my email address (not the submitter's) as the to.....help help
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Re:How to have sender's email appear in reply to 16 years 11 months ago #3858

  • dax702
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Alex told me to change the line in /components/com_forme/forme.php:
JUtility::«»sendMail($form->emailfrom,$form->emailfromname,$to,$form->emailsubject,$form->email,$form->emailmode,null,null,$array_files);

to:
JUtility::«»sendMail($form->emailfrom,$form->emailfromname,$to,$form->emailsubject,$form->email,$form->emailmode,null,null,$array_files,'replyto@address.here');

but unless I did something wrong this doesn't generate a replyto header in the incoming email.<br><br>Post edited by: dax702, at: 2008/07/26 21:01
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Re:How to have sender's email appear in reply to 16 years 11 months ago #3860

  • richiep
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Does anyone know if this changed in the Pro version?

Thanks
Richiep
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Re:How to have sender's email appear in reply to 16 years 11 months ago #3862

  • dax702
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Alex said I should try the pro version because he things it will fix my problem, but I don't know.
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Re:How to have sender's email appear in reply to 16 years 10 months ago #3872

I know pro has many more email features... i just drop the {email} tag into the body of the copy sent to me. good luck<br><br>Post edited by: sommasplace, at: 2008/07/28 13:45
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Re:How to have sender's email appear in reply to 16 years 10 months ago #3880

  • dax702
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sommasplace, are you referring to the pro version when you say you drop the {email} tag into the body?
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Re:How to have sender's email appear in reply to 16 years 10 months ago #3898

  • dax702
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I have upgraded to Pro, but still no see no provision for specifying \"reply to\" email header. I just see From and To. If I change the From to the submitter's email address, then I believe I\"ll still have the same problem and that is that it won't come to my email because according to my webhost, any email generated by the webserver must come from an email address ON MY DOMAIN otherwise it thinks its some form of spam......
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Re:How to have sender's email appear in reply to 16 years 10 months ago #3902

  • annekek
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I'm not sure if this is what you mean but I put in Admin Email {Email:value} in the \"From\" field. That way I can Reply an email. I use RSForm pro.
Anneke
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Re:How to have sender's email appear in reply to 16 years 10 months ago #3903

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Yep that is what I mean, that's what I was doing in the non pro version as well. But the problem is that any email generated by the web server has to come from an email on my domain @mydomain.com otherwise it gets marked as spam. I haven't tried it yet with Pro but I'm assuming the problem will still exist because it looks like the from: header on the resulting email will be the submitter's email which causes the problem. The webhost told me that the reply to: header is what should be the form submitter's email address so when you click reply it will place their email address in the to field.
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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!