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TOPIC: No Form Data in email, only thank you message...

No Form Data in email, only thank you message... 17 years 1 month ago #2393

  • dochere2
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Well, after allot of trial and error I finally was able to get a form rolling and partially working. My issue was the SmartSEF component I had running. Disabling it has eliminated the errors and my form is coming through.

I have 1 issue left. The form submits fine, and both the email put in the form and the email I have entered to send form data to both receive an email, however, the email I am supposed to receive the form data to gets the thank you email just like the other one. No form data.

Any help would be greatly appreciated as always, thank you!
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Re:No Form Data in email, only thank you message.. 17 years 1 month ago #2404

Let's start with the most obvious: In the Emails tab, did you include your form field tags in the \"Email Text\" section at the bottom? I seem to recall that the default is just some thank you verbage and no field tags, so if you didn't change it, that would explain your problem. It might look something like this (obviously I have no idea what your form fields are, but you get the idea):

The form on the mydomain.com website was submitted as follows:
Name: {name}
Email: {email}
Message: {message}


If you already did that, but are still getting some other text in the email, write back with more details.

By the way, as far as I know it can't send two emails with different content (thank you and form data, for example). If you put two addresses in the \"Email form data to:\" spot, namely \"{email}\" and your own, the user and you will both get whatever you put in the \"Email Text\" box. I decided that the user didn't need a copy of what they just typed in, so I removed \"{email}\" from \"Email form data to:\". In the Thank You tab, I can customize the text they see on the screen after they submit the form - that's enough for my needs.<br><br>Post edited by: OsakaWebbie, at: 2008/03/13 08:45
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Re:No Form Data in email, only thank you message... 17 years 1 month ago #2405

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That would explain it, thank you. I was expecting two different emails. I thought the submission of the data to my designated address was automatic.

Thanks again!
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Re:No Form Data in email, only thank you message.. 17 years 1 month ago #2601

  • pmg
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I have the same problem but i cant get it to work?
No form data is sent to my emailaddress?
No thank you message is shown either?
I use the full version.
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Re:No Form Data in email, only thank you message.. 17 years 1 month ago #2618

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I was just about to install smartSEF but since I already have some issues with RSforms that seems like a bad idea... Is there any way I an use a SEF module on my Joomla 1.5 installation and still run RSforms?

The problem I have with my RSform is that no e-mail is being sent but since I don't have anything else installed yet it shouldn't have anything to do with other modules should it?

Thankful for any input!
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Re:No Form Data in email, only thank you message.. 17 years 1 month ago #2620

For you two who are having trouble, can you give us more information? For example, what are the settings in the Email tab for your form? (To, From, Name, Subject, Mode, and Email Text)

And pmg, when you say you don't get a thank you message, what page is shown instead after you submit the form? Any errors? Do you have some content in the Thank You tab's Thank You Message box, or is is empty? Under the Form Edit tab, do you have a Return URL specified, and if so, does flow go there?

We'll need more details if you want us to help you troubleshoot.
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Re:No Form Data in email, only thank you message.. 17 years 1 month ago #2623

I am not sure If their issues are similar to mine but this is my problem:

When a user submit the form or data successfully, a thank message appear on the page. Next is I will receive an email notification.

Subject: application form is submitted

Body: There is no message displayed

The data is stored at the backend RSform datalist and I thought the form or data submitted by the user will also forward to my email . So what happen is I have to log on at the backend and check the data instead of viewing it through my email.

Is it possible that the data or message submitted will also forwarded to my email?

Thanks.
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Re:No Form Data in email, only thank you message.. 17 years 1 month ago #2627

Take a look at the your form in the Forms Manager, and go to the Emails tab. From your description, I would assume the Subject is \"application form is submitted\" and that the Email Text section is blank or nearly blank. What you need to do is write, in that Email Text section, what you want in your email, and that includes the data - each field in curly braces. Something like this:

The form on mydomain.com was submitted as follows:
Name: {name}
Email Address: {email}
Message: {message}


Of course this is only an example - I have no idea what your form fields are or what you want to send to yourself. But if you don't put the fields in curly braces, you won't see the data in the email.

Another thing (everyone not getting the email consistently, pay attention): at least in the version of RSForms I got, the default content of the To line in the Emails tab was \"{email}\", which would send the email to whatever was filled into a form field called \"email\". Apparently the builders of RSForms assumed that every form would have a field called \"email\" in which the user would fill out their email address, and that the form designer (you and me) would want the confirmation email message to go to the user. I do not want that in my case - on my Thank You page I tell the user that their information was submitted, so that's enough. Instead, I replaced \"{email}\" with my own email address (without braces, just hard-coded). So be sure to check the To line - if it is still at the default and you have been testing the form by filling in your own address, you may not realize that the email will not always go to you when other people start filling out the form.

I hope this helps.
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Re:No Form Data in email, only thank you message.. 17 years 1 month ago #2628

Thanks for a quick response. Finally after doing a lot of testings and following your instructions I got it working.

Emails tab:

Email Form data to:
myname@gmail.com,myname@yahoo.com

Email Form data From:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

During the testing I did not receive any copy of the data or message that is being submitted If I use or add any of my company business email addresses eg This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it on the \"email form to\" field

But If I use or add my personal email addresses as shown above then I can receive the data or message that is being submitted.

But anyhow - thank you for your support.
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Re:No Form Data in email, only thank you message.. 17 years 1 month ago #2629

That's odd - it must have something to do with how your company mail server is set up. Perhaps it rejects mail with the To and From the same, or something to do with relaying due to it being a web server generating the message. I can't imagine such a thing making any difference to Joomla. Anyway, I'm glad to hear you at least found a workaround.

I wrote my last post as much for bydler and pmg as for you, but I don't know if they are still reading...
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Re:No Form Data in email, only thank you message.. 17 years 4 weeks ago #2668

  • pmg
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The page shown is the form field page but inserted data in the fields get empty?
And yes i have put text in the Thank you message box!
Also, no data is sent to email?
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Re:No Form Data in email, only thank you message.. 17 years 4 weeks ago #2669

pmg, I'd like to help, but you're being very terse, so I can't figure out what you mean. Please answer the following questions, one by one (either quote my post in your reply and add your answer after each, or start each of your answers with the number of the question you are answering):

After you enter data in your form and click the submit button:
1) Does the data go into your database correctly?
2) What do you see on the screen (precisely)?
3) Do you receive an email at all?
4) If you do receive an email, what does it say (precisely)?

In your form setup, Emails tab:
5) What is the contents of the \"Email Form data to\" field (precisely)?
6) What is the contents of the \"Email Text\" field (precisely)?

Sorry to be so picky, but your attempts to tell me what's happening are so general that I end up with more questions than clues about your situation.<br><br>Post edited by: OsakaWebbie, at: 2008/04/08 07:16
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Re:No Form Data in email, only thank you message.. 17 years 1 week ago #2799

Does anyone have the problem of the email not being sent to the Email form to address. Everything works great for me but I just don't always get the emails. I have the correct email address and sometimes it comes through and other times it doesn't.

Thanks
Cynthia
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Re:No Form Data in email, only thank you message.. 16 years 11 months ago #3007

  • dcnfll
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Yes, I'm experiencing the same thing. It seems that if no forms are submitted after a certain period of time, the first one that is submitted does not get sent. All others after go through nicely.

Did you ever get your issue resolved?

Thanks
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