Easter Sale 2024

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TOPIC: Cannot see ticket status

Cannot see ticket status 14 years 3 months ago #9403

Hi!

after submiting a ticket i cannot see the status of my ticket though it is assigned to other department. in permissions i can select the department but i cannot see the status.

I need help.

thanks in advance.
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Re:Cannot see ticket status 14 years 3 months ago #9419

  • bogdanc
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Hello,

Please make sure that you are using the latest version of RSTickets! (revision 14). You can refer to this article from the documentation of the component where it is explained how you can update the component:

www.rsjoomla.com/customer-support/docume...a-newer-version.html
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!