I like the way RSTickets looks and the way the demo works, but have a few more questions:

1. We've always categorized out tickets by product rather than department. Can we change "department" to "product"?
2. About adding custom fields:
a. How many can we add?
b. Can they be validated?
c. Can they be multiple choice combobox or radio buttons?
3. Can we change the names of the three priority levels?

Thanks,
Ted

Hello,

1. Yes, this can be adjusted directly from the RSTickets language file.
2. a) You can add as many custom fields as you want, but note that custom fields are configurable per department.
b) Currently you can set them to be required or not, but no validation functions. We already have this on our TO DO list and this will be included in future revisions. Till then you can customize the /components/com_rstickets/page/add_ticket.php file and add a javascript function that will enable validation.
c) Available custom field types: text box, text area, select list, multiple select list, checkbox group, radio group, calendar, calendar and time.
3. Yes this can also be adjusted from the RSTickets language file.

Regards!