Dear forum members,

For those who would to add more 'status' options, for instance to inform their
customers more accurate I have made a manual to make it possible.

With special thanks to Alexandru!

In this thread you will find the manual attached.

Best regards,
Eric

This would be useful, but I am unable to download.

Hi Eric -

The link on the status manual is not valid. Could you repost or email it to me?

Thanks!

Hello,
This would much useful but the link is not working.
Could you update it ?
With thanxs and regards,
Thierry

Hello,

This can be done... however this will imply some source code modifications that i do not recommend due to the fact that you will lose them upon updating to a newer version.

You will have to edit the jos_rstickets_tickets table, edit ticket status > add the new items.

After you have done this, you will have to edit the following files:

/components/com_rstickets/page/search_tickets.php
/components/com_rstickets/functions.php
/components/com_rstickets/page/ticket.php
/components/com_rstickets//page/tickets.php
search for :

$status_array = array('open','on-hold','closed');

and add the new items, for example:

$status_array = array('open','on-hold','closed','test');

/components/com_rstickets/lang/english.php :

$status_array_lang = array('any' => LBL_ANY, 'open' => LBL_OPEN, 'on-hold' => LBL_ONHOLD, 'closed' => LBL_CLOSED, 'test' => 'TEST');