Easter Sale 2024

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TOPIC: staff member dosn't see own tickets

staff member dosn't see own tickets 14 years 9 months ago #7981

My head is going around,

Staff member creats a ticket for another Department and does not see it in "My ticket". What is wrong?
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Re:staff member dosn't see own tickets 14 years 9 months ago #8149

  • alexp
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Hello,

This is most likely due to the fact that you haven't configured properly the permission settings. Please test them having all checked and then gradually uncheck them.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:staff member dosn't see own tickets 14 years 9 months ago #8236

Where are the permissions that need to be checked? I am having the same problem. I just entered a ticket and can't see it, but have seen all the others. Other staff can see some that I can see, but not all.
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Re:staff member dosn't see own tickets 14 years 9 months ago #8238

RSTickets>Groups>(name of group)

All permission settings are granted to necessary persons, but they are still not seeing all the tickets.
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Re:staff member dosn't see own tickets 14 years 8 months ago #8283

  • alexp
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Hello,

Please note that tickets are devised into two tabs: Tickets and My Tickets - these will never mix up.

Tickets tab will display the tickets that are unassigned or are assigned to other staff members.

My Tickets tab will display only tickets that belong to the logged in user.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:staff member dosn't see own tickets 14 years 6 months ago #8801

  • xbaquero
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Hello, I just purchased RStickets and have the same problem mentioned in this thread:

a) I have two groups with all the permissions active
b) I have entered a few tickets: some on my own name, some on behalf o others
c) I have some tickets assigned and some not
d) With Tickets> show all tickets I only see ONE ticket that I submitted on behalf of other
e) With My tickets I only see ONE ticket that I submitted on behalf of other
f) All the rest of tickets are missing!:(

Please help
thanks
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Re:staff member dosn't see own tickets 14 years 6 months ago #8802

  • xbaquero
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Hi,
I found the missing tickets login out and login again.
thanks
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!