Hello

I am wondering if this is possible:

Each of my departments have their own page and customised support form.

I would like users to be able to go to the page and click on a support button and have it take them to the department's customised form rather than showing the default form with a drop-down list of all the departments (I have a lot of departments).

Can RS Tickets detect the page id and use it to show the correct form?

Is there some way to pass the department's id in the link?

Thanks.

Andrew

Hello,

Indeed this can be done, however on it's current state... this rather tricky to achieve and will require a lot of custom work to be done.

Actually, I don't think my colleague Alex understood that you were looking for something that would automatically select the desired department. RSTickets! already has this - all you need to do is add &departmentId=1 to the link, where "1" would be the id of the desired department. So, for example, on our website, you can reach the Licensing department with this link:

www.rsjoomla.com/customer-support/ticket...icket&departmentId=2

notice &departmentId=2 at the end. Licensing has id=2 and it's automatically selected, without having the user to choose a department. The list of departments however still shows up.

I hope this helps

I've got the link to the right department part working, but is there a simple way to hide the dropdown on the form view? Can I make it hidden?

Hello,

In order to achieve this you can try going to "components" > "com_rstickets" > "page" and edit the file add_ticket.php. Here, around line 75 you should find the following code lines:

simply change the code lines above to:

Hi, How can i accomplish the same thing in RS Ticket Pro. The URL looks totally different. My department ID is 1 and here is the URL i get

www.essayalliance.com/index.php?option=c...ew=submit&Itemid=134

Please help.

hiii


I would like users to be able to go to the page and click on a support button and have it take them to the department's customised form rather than showing the default form with a drop-down list of all the departments (I have a lot of departments).

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