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TOPIC: custom priority language

custom priority language 15 years 2 weeks ago #7084

  • samstar
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I'm trying to edit the values for LBL_HIGH, LBL_Normal and LBL_Low to a custom value. Where do I need to go to change these values? Attempts at changing english.php were futile.
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Re:custom priority language 14 years 11 months ago #7323

  • Woodj
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Hi Samster

I've been trying to do this also...

I just went through every php file i could find and edited those, along with the arrays where they were mentioned, not a fun job, but much faster if you use a find tool instead of reading it (took me a while to twig that one >__< ).

It is my understanding that you have to also edit the database tables to the new fields, or else it wont show. The support ticket i got said this
jos_rstickets_tickets table ( using phpMyAdmin or something similar) at the TicketPriority column and instead of:

enum('low', 'normal', 'high', 'xxxx' ) (xxx = custom one)

use:

enum('low', 'normal', 'high', 'xxxx' )

(im not sure what tables need to be edited, so it could be a slow process going through them all, i know this one does, but i think some others too).

I know that is quite vauge, but that is my understanding.

Hopefully, you can take it and run with it, getting this resolved.

Regards!

*edit*

You'll have to edit the php after each update too apparently, because it gets overwritten....im not sure about the tables though)
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Last Edit: 14 years 11 months ago by Woodj. Reason: adding extra information
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