Hello,

How can I restrict Customer Tickets to just some of the Departments? Now, the customer sees every Department in the Submit New Ticket form, even the internal ones.

I'd like a solution, where in configuration you can state, if a Department is seen in the Customer Tickets Submit Form.

Or did I overlook this functionality somewhere?

TIA,
svogel

I think that's not possible.

I need the same features too. Has anybody solution?

Hello,

In the current version of RSTickets! you cannot set what Departments a customer can see or not.

Regards!

It can be done as I am doing it unless I have misunderstood your question.

Have you sorted this yet?

Stephen:cheer:

Hm, I need the same feature...

Hello,

I need the same feature, any idea?

Thanks,

This would be a great feature, especially when you have a 2nd level support in which you don't want customers directly submitting to.

Hello,

We have added such a feature on the to do list for RSTickets! and it will be added to the component in it's future updates.

I just got RS Tickets, and think it is great. I'd love the ability to make departments that only internal staff can see - that would be a valuable enhancement for me.

thx, tomnovint

Hello,

If some of you are in real need you can go ahead and modify the source code. I will provide some instructions on how to do this. You will have to edit the components/com_rstickets/page/add_ticket.php file (around line 92). Basically just add a if statement after the existing foreach, for example:

Explanations:

$_SESSION == '62' - verifies if the current logged in user id is 62. Here you will have to use the actual user id of the user that you wish to restrict the department list.

$department != 'Billing' - verifies if the current department name is 'Billing'. If it is anything but 'Billing' the department will be added to the dropdown, thus resulting in a filtered list of departments.

The example can be used to a more general case... but this should provide a good starting point.

I need this feature too!

Can you just update this component to add an Enable/Disable (Publish/Unpublish) feature so that we can Enable/Disable (Publish/Unpublish) the departments we want or don't want?

For instance, right now i have 3 departments that i do not need but i don't want to delete them. It would be nice if i could just "Disable" (Unpublish) them, keeping the configuration, and when i need them again, i can "Enable" (Publish) them so that i don't have to configure them all again.