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TOPIC: RSTickets loading slow, blank screen

RSTickets loading slow, blank screen 15 years 1 month ago #6887

I submitted a ticket for this but am hoping that someone has had the same experience and has resolved it. Ticket submissions are loading slow, if at all, and are often resulting in a blank screen. The good news is that the submission is hitting the database. Was working fine until now. Any ideas?
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Re:RSTickets loading slow, blank screen 15 years 1 month ago #6892

  • alexp
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Hello,

Please try setting up the Cron check to a larger interval.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:RSTickets loading slow, blank screen 15 years 1 month ago #6900

I do not have the cron plugin enabled. Is there somewhere else besides the admin backend configuration area to adjust this?
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Re:RSTickets loading slow, blank screen 15 years 1 month ago #6919

  • alexp
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Hello,

Please submit a ticket to tech support regarding this issue.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!