• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Ticket Counter

Ticket Counter 15 years 2 months ago #6786

How can we reset ticket counter for all or just for a single department. Please advise.
The administrator has disabled public write access.

Re:Ticket Counter 15 years 1 month ago #6841

  • alexp
  • alexp's Avatar
  • OFFLINE
  • RSJoomla! Official Staff
  • Posts: 2253
  • Thank you received: 180
Hello,

In order to achieve this edit this table: jos_rstickets_departments, column NextTicketNumber and set it to 1.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!