Easter Sale 2024

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TOPIC: RStickets Statistics

RStickets Statistics 15 years 2 months ago #6573

Hello!!
I would like to know how to obtain statistics from RSTickets, i mean, how many tickets a support member had done in a period of time, or which amount of tickets are close, open,... as i'm implementing a help desk ticketing with RS Tickets in my company, my boss also wants statistics for help desk support, to know in a year, month , week or day how many tickets have been done. Any know what module or extension, or RSTickets conf to do this???

Thank you very much in advance.
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Re:RStickets Statistics 15 years 1 month ago #6859

  • raymond
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I am wondering how to do the same thing. Even if I knew how data was stored in the database maybe I could build a simple crystal report that would work.
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Re:RStickets Statistics 15 years 1 month ago #6961

  • Tzvika
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I am not allowed to promote another component without the consent of the RSJoomla! team.
Last Edit: 15 years 3 weeks ago by octavian.
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Re:RStickets Statistics 15 years 3 weeks ago #7032

  • octavian
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Hello,

A reports plugin is on our to do list and will be launched in the near future.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:RStickets Statistics 15 years 3 weeks ago #7051

  • fr3em1nd
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regarding this i have a screenshot, just took me 30 mins to create this form
Attachments:
Last Edit: 15 years 3 weeks ago by fr3em1nd. Reason: atttach
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Re:RStickets Statistics 15 years 3 weeks ago #7052

  • fr3em1nd
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here

Attachment customization.zip not found

Attachments:
Last Edit: 15 years 3 weeks ago by fr3em1nd.
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Re:RStickets Statistics 15 years 3 weeks ago #7054

  • octavian
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Hello,

Unfortunately file uploads have been disabled temporary. If you want to attach a screenshot use a free image hosting service like imageshack.us
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:RStickets Statistics 14 years 2 months ago #9812

  • cverdugo
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Please reupload this file. Thanks!! You can help me with the TicketTime is in INT format and not in date format
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Re:RStickets Statistics 13 years 11 months ago #10435

Is there any update on the reporting plugin?
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Re:RStickets Statistics 13 years 11 months ago #10436

  • mihaela
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Hello,

The reporting tool is almost ready, along with a new RSTickets! release and it will include 6 reports:
* number of the submitted tickets,
* ticket solving time,
* number of replies,
* customer feedback,
* response time
* assigned tickets.

You will be able to filter the results by Time Period, Department, Staff Member, Customer and Priority.

Regards!
Last Edit: 13 years 11 months ago by mihaela.
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Re:RStickets Statistics 13 years 10 months ago #10705

mihaela wrote:
Hello,

The reporting tool is almost ready, along with a new RSTickets! release and it will include 6 reports:
* number of the submitted tickets,
* ticket solving time,
* number of replies,
* customer feedback,
* response time
* assigned tickets.

You will be able to filter the results by Time Period, Department, Staff Member, Customer and Priority.

Regards!

Is this ready? I've updated my RSTickets! and haven't seen it. It is currently in RSTickets! Pro. Did you guys decide to charge more for it instead of just included it in an update of RSTickets? Is it coming?
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Re:RStickets Statistics 13 years 10 months ago #10707

  • alexp
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Hello,

Due to some design limitations, we decided to include the reporting tool in RSTickets!Pro, it will not be available for RSTickets!.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!