Easter Sale 2024

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TOPIC: Private notes and attachments

Private notes and attachments 15 years 5 months ago #5699

  • vittal
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In ticket systems I've used in the past, I've always found it useful to have private notes and attachments, so that as a ticket is passed around internally with people chipping in with private comments. Eventually, a customer visible public reply can be added.

Without private notes, tickets tend to get bounced around internally by email, and all the bits of knowledge regarding the ticket get lost.

Cheers
vittal
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Re:Private notes and attachments 15 years 5 months ago #5703

  • octavian
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Hello,

A ticket notes system is on our to do list.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:Private notes and attachments 15 years 5 months ago #5714

  • vittal
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Good to know. Bear in mind that private attachments to notes are really useful too.

Cheers
vittal
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Re:Private notes and attachments 14 years 3 months ago #9508

  • pnims
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Any update on when internal notes might be added to RS Tickets?
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Re:Private notes and attachments 14 years 3 months ago #9556

  • bogdanc
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Hello,

Unfortunately I cannot an exact date for this releases as we do not have a fixed date for our updates. All new revisions are announced in the respective components' changelogs and in our blog.
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