Easter Sale 2024

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TOPIC: Custom Fields info display in email?

Custom Fields info display in email? 15 years 5 months ago #5453

I have question. Since I've been dedicating much time on the RSTicket.

How would I be able to have my custom fields show up in the email, when a ticket gets submitted?

As it is now, only the Message field appears in the email to both staff and sender.

I would like an option for all fields to be included in the email being sent.

Thx
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Re:Custom Fields info display in email? 15 years 5 months ago #5457

  • octavian
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Hello,

Indeed, showing custom fields in an email is a good feature and will probably be released when the next revision comes out (about 1 or 2 weeks from now), we have it on our to do list.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:Custom Fields info display in email? 15 years 5 months ago #5543

Just installed the new update with this feature.

\"Ticket Submitter Info\" feature is nice too! Great job!

I'll soon be buying 2 more licenses.
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Re:Custom Fields info display in email? 15 years 5 months ago #5546

  • octavian
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Hello,

We're glad that our component fits your needs - it's what we're trying to do, to accommodate as many users as possible. If you run into any difficulties, don't hesitate to contact us !
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!