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TOPIC: Who is Viewing Tickets

Who is Viewing Tickets 15 years 6 months ago #5311

Hi there

On the support area of my site, I would like all tickets to be viewable by all staff, no matter which logs in. I don't want the systm to distrubute to only one staffer.

Can this be done?

Pat Lee<br><br>Post edited by: patricia.lee, at: 2008/10/28 00:01
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Re:Who is Viewing Tickets 15 years 6 months ago #5314

  • octavian
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Hello,

When you define your departments, you need to select "Ticket Assignment Type" as "Static". This way no tickets will be automatically assigned unless a staff member assigns them to himself, manually.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
Last Edit: 15 years 2 months ago by octavian.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!