Easter Sale 2024

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TOPIC: ticket escalation

ticket escalation 15 years 6 months ago #5139

Are there any plans to incorporate ticket escalation - whereby an assignee is notified about tickets with inactivity after a pre-defined amount of time??
E.g. :-
    Low priority - 3 days
    Normal priority - 1 day
    High Priority - 4 hours
would be a great feature.... already good value for its existing feature set
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Re:ticket escalation 15 years 6 months ago #5154

  • octavian
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  • RSJoomla! Official Staff
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Hello,

Yes it would be a good feature, thank you for your suggestion.
Unfortunately we have so many improvements planned ahead we don't know when we'll be able to add them all :)
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!