Easter Sale 2024

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TOPIC: RSTickets > customize status and email

RSTickets > customize status and email 15 years 9 months ago #4075

  • masgian
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I need a couple of more status options for a ticket. Also, is there a way to change the email User receives?
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Re:RSTickets > customize status and email 15 years 7 months ago #5008

  • octavian
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Hello,

All messages are found in the lang/ dir. Open english.php and scroll down until you reach the line that reads \"// EMAIL TEMPLATES\". Below that line you will find what you need.

Any suggestions are welcome in the RStickets! Suggestions area.
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Re:RSTickets > customize status and email 15 years 5 months ago #5833

  • jsm
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I would also like to see a way of customising the email templates from the admin area. If we modify the file as you suggests will it be overwritten with upgrades?
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Re:RSTickets > customize status and email 15 years 5 months ago #5850

  • octavian
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Hello,

Unfortunately, the english file will be overwritten since we are constantly adding new features (hence new words that need to be translated in the english.php file). We are discussing about moving the email templates into the database.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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