Easter Sale 2024

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TOPIC: Closed tickets are no longer visible to users

Closed tickets are no longer visible to users 13 years 3 months ago #12377

When a ticket is closed, the user is no longer able to view it... so they can no longer view and reference it. Where can I change this so even when closed, the ticket is still visible to the user that created it?
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Re:Closed tickets are no longer visible to users 13 years 3 months ago #12392

  • alexp
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Hello,

Closed tickets are not actually deleted - these are simply omitted (by default) from the ticket listing. If you wish to view them simply click on the "Advanced search" link and include closed tickets into the selections.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!