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TOPIC: ticket # format change

ticket # format change 13 years 6 months ago #11558

Hi ,

How can i change the format of the tickets currently it like this::> HDW-0000000001 , i want to change it in to this ::> HDW-0001

can anybody help?

THX

Roy
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Re:ticket # format change 13 years 4 months ago #12251

  • bogdanc
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Hello,

This can be achieved by modifying the file components>com_rstickets>functions.php. Here you will be able to adjust the ticket code length to another value of your choice.
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  • 1

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