Easter Sale 2024

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TOPIC: customer email links redirect to home

customer email links redirect to home 14 years 1 month ago #10093

  • sakee
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I have added RSTicket to a menu item. When testing the system as a user I click the links received in email "Customer Support" and "My Tickets" and it opens RSTicket under the "Home" menu item. I really need it to open it up under "Support" b/c this is the only place I have put the customer login
why is it working this way and how can i fix it?
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Re:customer email links redirect to home 14 years 1 month ago #10116

  • bogdanc
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Hello,

You can edit the email message that is sent when a user submits a ticket by going to "components > com_rstickets > lang" and edit the language file that you use. Just search for "// EMAIL TEMPLATES", or something similar (around line 103), and edit the links from the email messages there.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!