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TOPIC: Submitt button problem

Submitt button problem 16 years 3 weeks ago #7036

Recently I have been having problems with the Submit button and the redirection of the URL.
When i click submit, the information is sent and both user/admin emails are sent as well, but when it tries to redirect it goes to a invalid page. page cannot be loaded.

I checked the address bar and its redirecting to
index.php/?option=com_rsform&Itemid=128

it is not including the domain location in the address? if i hit the back button it then shows the thank you text and the continue button, which works fine. Even if add a redirection URL and no Thank you message it still sends it to the url i posted above. My users are automatically thinking that the information they submitted is not being sent, and they keep trying to send it over and over? Any ideas how to fix this problem, Thanks in advance
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Re:Submitt button problem 16 years 3 weeks ago #7057

  • alexp
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Hello,

Please note that the if you are using the Return Url option the format of the redirected URL should be like this:

www.link/here
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:Submitt button problem 16 years 1 week ago #7171

I have tried several variations when entering the Return URL, even if there is not thank you message or URL it still sends the user to that url without the domain name included? I just recently uninstalled and reinstalled the component, tried to use the backup i created and it wouldnt even load the backup, so now im in the process of rebuilding the forms again, and even now after a complete new install and new forms i get the same problems.... any more ideas?
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Re:Submitt button problem 16 years 1 week ago #7172

SOLVED:

In the configuration.php file the $mosConfig_live_site = 'www.mysite.com'; string had a leading " / " after the .com of the site, after removing this slash everything is working correctly now.

Looked like this:
$mosConfig_live_site = 'www.mysite.com/';

Worked after changing it to this:
$mosConfig_live_site = 'www.mysite.com';
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!