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TOPIC: Stuck on Support ticket number

Stuck on Support ticket number 15 years 2 months ago #6682

  • Kitecom
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I'm using the support ticket element in my form in order to generate a random, unique number for each form submission. I also want to add this random number to the bottom of the user email.

I've created the field and called it "Ticket"
I've added {Ticket:caption}:{Ticket:value} to the user email - these are the tags which are listed in the quick add area.

When I test the email there are two empty spaces either side of the colon - neither of the two fields have been included in the email (when I check the html of the email I receive there are no tags...)

Any ideas?

Also how unique would the random numbers be? Does RSForms check against previously generated numbers to make sure there are no dupes?
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Re:Stuck on Support ticket number 15 years 1 month ago #6754

  • aphid
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I have the same issue. Can't find any mention in the docs or forum. Anyone have any ideas?

Thanks.

Peter
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Re:Stuck on Support ticket number 15 years 1 month ago #6930

Got same problem. Mabe some1 got a solution for this? It is not showing the variable
{Actiecode:value}
in the mail when submitting the form.
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Re:Stuck on Support ticket number 15 years 1 month ago #6933

  • alexp
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Hello,

Please make sure you are using the correct placeholder. If you have a field named "test", the correct placeholder is {test:value}. Note that php is case sensitive ( "test" is different from "Test" and "test ").
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:Stuck on Support ticket number 15 years 1 month ago #6937

I checked, I copiëd the code in the mail, and the placeholder is in place.
<div class="Post">
    <div class="Post-tl"></div>
    <div class="Post-tr"><div></div></div>
    <div class="Post-bl"><div></div></div>
    <div class="Post-br"><div></div></div>
 
    <div class="Post-tc"><div></div></div>
    <div class="Post-bc"><div></div></div>
    <div class="Post-cl"><div></div></div>
    <div class="Post-cr"><div></div></div>
    <div class="Post-cc"></div>
    <div class="Post-body">
<div class="Post-inner">
<h2 class="PostHeaderIcon-wrapper"> 	{global:formtitle}						</h2>
<div class="PostMetadataHeader">
 
<div class="PostHeaderIcons metadata-icons">
<span class="metadata-icons"></span>
</div>
 
</div>
<div class="PostContent">
<div class="article"><div class="componentheading"> </div>
<table border="0">
 
          <tr>
		<td>{Header:caption}</td>
		<td>{Header:body}<div class="formClr"></div>{Header:validation}</td>
		<td>{Header:description}</td>
	</tr>
         <tr>
                  <td>{Actiecode:caption}</td>
                  <td>{Actiecode:value}</td>
                  <td> </td>
         </tr>
	<tr>
		<td>{Aanhef:caption} (*)</td>
		<td>{Aanhef:body}<div class="formClr"></div>{Aanhef:validation}</td>
		<td>{Aanhef:description}</td>
	</tr>
	<tr>
		<td>{Achternaam:caption} (*)</td>
		<td>{Achternaam:body}<div class="formClr"></div>{Achternaam:validation}</td>
		<td>{Achternaam:description}</td>
	</tr>
	<tr>
		<td>{Email:caption} (*)</td>
		<td>{Email:body}<div class="formClr"></div>{Email:validation}</td>
		<td>{Email:description}</td>
	</tr>
	<tr>
		<td>{Telefoonnummer:caption} (*)</td>
		<td>{Telefoonnummer:body}<div class="formClr"></div>{Telefoonnummer:validation}</td>
		<td>{Telefoonnummer:description}</td>
	</tr>
	<tr>
		<td>{Kenteken:caption} (*)</td>
		<td>{Kenteken:body}<div class="formClr"></div>{Kenteken:validation}</td>
		<td>{Kenteken:description}</td>
	</tr>
	<tr>
		<td>{Beurt:caption} (*)</td>
		<td>{Beurt:body}<div class="formClr"></div>{Beurt:validation}</td>
		<td>{Beurt:description}</td>
	</tr>
	<tr>
		<td>{Opmerkingen:caption}</td>
		<td>{Opmerkingen:body}<div class="formClr"></div>{Opmerkingen:validation}</td>
		<td>{Opmerkingen:description}</td>
	</tr>
	<tr>
		<td>{Footer:caption}</td>
		<td>{Footer:body}<div class="formClr"></div>{Footer:validation}</td>
		<td>{Footer:description}</td>
	</tr>
	<tr>
		<td>{1Datum:caption} (*)</td>
		<td>{1Datum:body}<div class="formClr"></div>{1Datum:validation}</td>
		<td>{1Datum:description}</td>
	</tr>
	<tr>
		<td>{2Datum:caption} (*)</td>
		<td>{2Datum:body}<div class="formClr"></div>{2Datum:validation}</td>
		<td>{2Datum:description}</td>
	</tr>
	<tr>
		<td>{3datum:caption} (*)</td>
		<td>{3datum:body}<div class="formClr"></div>{3datum:validation}</td>
		<td>{3datum:description}</td>
	</tr>
	<tr>
		<td>{Submit:caption}</td>
		<td>{Submit:body}<div class="formClr"></div>{Submit:validation}</td>
		<td>{Submit:description}</td>
	</tr>
	<tr>
		<td>{Loos:caption}</td>
		<td>{Loos:body}<div class="formClr"></div>{Loos:validation}</td>
		<td>{Loos:description}</td>
	</tr>
</table>
</div>
 
</div>
<div class="cleared"></div>
 
</div>
 
    </div>
 
</div>
 
 
</div>
 
</div>
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Re:Stuck on Support ticket number 12 years 10 months ago #14073

  • jasperp
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I have the same problem . I added a "support ticket" field to the form and changed it to size 5 , but when the form is submitted it doesnt not generate any data - i looked in the form submissions and that field is blank.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!