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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

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TOPIC: Impossible to send a ticket

Impossible to send a ticket 4 years 11 months ago #40390

Hi, I'm not able to send any ticket to you. Nothing happens and no new tickets are showed on My Support Tickets.

Could you check, please?
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Impossible to send a ticket 4 years 11 months ago #40392

  • andreic
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Hello,

We are constantly receiving tickets from other customers so there should be no problems with the ticket creation functionality, can you please try this one more time.

From what I can see in our records you have submitted tickets in the past, if you are still encountering issues with this please provide us with more details on this matter, are you logged in when trying to submit a ticket, what browser you are using... any information that can help us replicate this will be useful.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Impossible to send a ticket 4 years 11 months ago #40411

Sent. The issue was the attachment

Regards
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!