• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: New License over existing installation?

New License over existing installation? 3 years 9 months ago #40315

Taken over support of an existing website using RSFORM!Pro. Admin gone, no license code and it needs updating. Bought new product and have the code.

Question: How do I install the new software without losing existing data? Does not even have the "Installer - RSForm! Pro" plugin. So need to start there.

Any advice greatly appreciated.
The administrator has disabled public write access.

New License over existing installation? 3 years 9 months ago #40323

  • gregs
  • gregs's Avatar
  • OFFLINE
  • Senior Boarder
  • Posts: 79
  • Thank you received: 4
No n eed to reinstall. Just go into the existing RSForm Pro configuration and replace the existing license code in the Update tab with your new license code. Then you'll be able to update the existing software from within Joomla.
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!