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TOPIC: Problem with recipients from select

Problem with recipients from select 8 years 11 months ago #35146

  • andrea74
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Hi, I just set up a dropdown menu with multiple options that would email to a specific recipient based on the dropdown selection.

Example

mail1@gmail.com|Afghanistan
mail2@gmail.com|Åland Islands
mail3@gmail.com|Albania
mail1@gmail.com|Algeria
mail1@gmail.com|American Samoa
mail2@gmail.com|Andorra
mail1@gmail.com|Bahamas
mail3@gmail.com|Bahrain
mail3@gmail.com|Bangladesh

The problem is that if in the list there are same e-mail address for different options, the returned value is always the first in the list. In the example, if a user select Bahamas the value is always related to Afghanistan (the first for mail1@).
If a user select Bangladesh the value is always related to Albania (the first for mail3@).

How to solve the problem?
Thank you.
Last Edit: 8 years 11 months ago by andrea74.
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Problem with recipients from select 8 years 11 months ago #35147

  • adrianp
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Hello,

What you're experiencing is actually normal as dropdown values should be normally kept unique.

Since you have the same values added multiple times, you should use a script on this instead and no longer use the "|" pipeline approach. For example, you can take these steps:

- remove the email addresses from the dropdown as well as the pipeline symbol.

- add a script within "Script called before the Admin Email is sent", I'm assuming you're using the Admin Email (while editing a form > Properties > PHP Email Scripts). For example whereas myDropdownName is the exact name of your dropdown (adjust as needed):
$dropSelection = $_POST['form']['myDropdownName'][0];
if($dropSelection == 'Afghanistan' || $dropSelection == 'Algeria'){
    $adminEmail['to'] = 'mail1@gmail.com';
}elseif($dropSelection == 'Andorra' || $dropSelection == 'Bahamas'){
    $adminEmail['to'] = 'mail2@gmail.com';
}else{
    $adminEmail['to'] = 'mail3@gmail.com';
}

If you're using the User Email instead, a similar approach would be required and you can read more on RSForm!Pro PHP Email Scripts areas here.
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  • 1

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