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TOPIC: email received from form wont display submission

email received from form wont display submission 9 years 2 months ago #34093

Hi the email I receive when a form is submitted does not contain the text that was entered, it just displays the name and email but not the message, the below is displayed instead:

{Message:caption}: {Message:value}

How can I configure for all the submitted fileds to appear in email?

Thanks
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email received from form wont display submission 9 years 2 months ago #34104

  • alexp
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You are not using the correct field placeholders. The following article explains just this:

https://www.rsjoomla.com/support/documentation/rsform-pro/frequently-asked-questions/data-is-not-sent-in-emails.html
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
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RSJoomla! Development Team
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email received from form wont display submission 9 years 2 months ago #34168

  • kerryww
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I'm having the same problem. The Select > drag > drop doesn't work.

Then when I do copy the placeholders over I'm unable to Save or Save and Close. When I click on either of the buttons nothing happens.

Then when I try to test the form I get:

Notice
Message body empty

Message body empty

Thanks for any suggestions.
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email received from form wont display submission 9 years 2 months ago #34181

  • alexp
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The saving functionality is actually related to a rather recent Joomla! upgrade. If you upgrade to a more recent RSForm!Pro version, you will notice that this is working properly.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!