• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Unnecessary validation message

Unnecessary validation message 9 years 4 months ago #33400

  • SanderEc
  • SanderEc's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 1
Hi,

I'm having a problem with a form, which seems to happen infrequently. I.e., most of the times the form works, but I sometimes get customer feedback telling me they couldn't send it. It happens with different forms, on several of my sites.

The problem is this: I have a required field, phone number. Sometimes, even when the field is full, people still get an error message, saying it's empty. Even stranger, this is not the error message that would usually be shown if the field were left empty. I can't find the text of the error message that is shown anywhere in the form.

One of the forms giving trouble is this: www.eurocave.nl/brochure-aanvragen-oud.html. What could be the cause?

Thanks for your help.
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!