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TOPIC: Urgent Email issue with yahoo

Urgent Email issue with yahoo 9 years 6 months ago #33252

Hello I have created a form that work well. But i have an issue in Front End. If i filled the form as user and put gmail, company email, outlook as my email, the site owner can received my request email as well as user i received a copy. But if I put a yahoo email as my email, site owner don't received the mail but as a user I received a copy and a Mail delivery failed: returning message to sender it seems that Rsform pro is using the user email to deliver email to site owner.

This is the message i received.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

............................@gmail.com
host gmail-smtp-in.l.google.com [173.194.197.27]
SMTP error from remote mail server after end of data:
550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's
550-5.7.1 DMARC policy. Please contact administrator of yahoo.com domain if
550-5.7.1 this was a legitimate mail. Please visit
550-5.7.1 support.google.com/mail/answer/2451690 to learn about DMARC
550 5.7.1 initiative. r93si8149693ioi.133 - gsmtp

Thank for help as for me it an urgent issue because user with yahoo email will not be able to send email to site owner
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Urgent Email issue with yahoo 9 years 3 months ago #34279

Most free e-mail companies has Mail Protection features like DKIM and DMARC Policies.
Nowadays it's not advised to send e-mail out of the customer name, due to SPAM policies.
The best way to do this is to use a noreply address on the sender field and use the reply-to field for the correct address to reply to.

So in Admin mail you use
Sender - Noreply@....
Reply To - EMail value field
Regards
Wilco Alsemgeest

Please note: my help is not official customer support. To receive your support, submit a ticket by clicking www.rsjoomla.com/my-support-tickets.html
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!